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W tym wydaniu CX Czwartku prezentujemy trzy spojrzenia na projektowanie doświadczeń.
A good online store is not just about UX. In order for the store to function properly, earn money and have loyal customers, you need to take care of all aspects related to the customer experience, that is, Customer Experience. This topic extends beyond the store itself and also concerns how you contact customers, whether you reliably answer their questions and doubts and are always helpful. Statistics show that 61% of users use online help before making a purchase, as many as 86% of people will make a purchase if customer service is at the highest level and, consequently, 77% of customers will be willing to recommend others to buy from a given store (Edesk.com) for this reason.
We remind you that if you would like to share with us interesting links from the UX world, send your suggestions to newsletter@ideacto.pl, and we will be happy to share them in the next UX Thursdays. [FM_form id=” 1″]
This could be a good year for your business. If you currently have no idea how to set priorities for the coming months, you may be inspired by the point of view of small business owners — you can find their statements in a compilation prepared by Madeline Blasberg of Leadpages.
The research and design agency IDEACTO strengthens its competences in the field of web analytics and conversion rate optimization (CRO). Marcin Cichoń has returned to the IDEACTO team, who will assume the position of Head of Growth.
For 3 years we have been sending to more than 6000 readers an overview of the most interesting articles from the UX world
Today, computers occupy the lion's share of our reality. They are found literally everywhere. They used to be huge machines the size of entire rooms. Now — it's part of everyday life. Smartphones, cars, TVs, kitchen appliances — you use at least a few computers every day.
Today is International Limerick Day, which we have decided to celebrate properly. As you read a sample of our work replacing the introduction to today's compilation of texts on AI algorithms, content accessibility and good design practices, keep in mind that we specialize in the design and optimization of applications and websites on a daily basis. Have a nice read:
Design System is becoming more and more popular from year to year. It is used by graphic designers, UX/UI designers, product owners, programmers, business analysts and content writers. What is the role of Systems Design in the design process? What is their impact on the creation of digital products?
On the occasion of the birthday of Viktor, the originator of UX Thursdays, we return for a moment to the tradition of immortalizing in graphics a holiday related to food — today Camembert Cheese Day. And the texts in our summary can be a hint on how to avoid wrong design decisions, ensure accessibility in the visual layer and achieve good results in SEO without sacrificing quality in the UX layer. Finally, a few words about... words and an entry from the diary of a certain UX Designer.
User survey methods are a source of a lot of valuable information. They play an important role in the development of a digital product. Any data that can be extracted from research processes can help you make management decisions. Among the types of research methods, one can distinguish, among others, quantitative research. What are they and what are their advantages?
Business Model Canvas is a business model template that allows you to analyze the activities of an enterprise in just a few steps. What exactly is this tool and how can it be used in the UX design process?