Inspiring content from the UX world

“OH! You take care of customer experience. And is it not by chance the same as...” - and then there are usually several proposals, thrown adequately to the casting industry. So how is it with this CX? Answering the question of what he is not, by the way, we will tell you about what he is.

Once upon a time there was a princess who lived with seven colleagues of not very tall stature. She studied cosmetology every day, and the guys worked in a nearby TV factory, so the queen was associated with this brand. Once, when the housemates in a sweat of their forehead were folding the televisions on the production tape, the queen heard a knock on the door. There stood a very charismatic, thin middle-aged guy in round glasses and socks. The acquirer introduced himself as Steve, after which he began to tempt the queen by buying a bitten apple, which allegedly simplifies everything and makes a person better. Who wouldn't want to?! He left some room for her free choice, and she willingly took the apple in her hands, looked from every side, and felt as if she had fallen into a blissful dream in which she actually became a Queen by a capital “K”.

In 1860, the Pony Express disseminated information about the results of the presidential election. California newspapers found out who became president of the United States 7 days and 17 hours after the East Coast newspapers — it was definitely setting a new speed record. Letters and parcels were delivered in this way, and often at a much slower rate, until 1861 something more capacious, more convenient, and safer arrived — a railway that delivered parcels not in a few weeks, but in a few days.

Thursday morning sun fell into the kitchen somewhere between a hot cup of coffee and the memory of a warm bed. Stefan phlegmatically chewed a bite of scrambled eggs with his head hanging over the tablet. He felt like a sloth hanging on a tree to which everything hangs. Except that he was the only sleepless sloth in the world. He slowly swiped his finger across the screen. He looked into the Flipboard application, where news awaited him from all the sources that usually interested him, including social media. It turned out that only in his kitchen everything dragged on like chewing gum, while the world all night managed to inflate an already large balloon of events, which at any moment could burst at him from the screen. Between yawning and sipping coffee, he switched to another app — Quartz. A messenger appeared on the screen — Stefan was greeted by his private virtual content provider — in the word: bot — who, like an old, decent Clipboard from Microsoft Word, chatted amicably and threw a few selected news previews for “good morning”, interspersed with curiosities from the world and memes. Stefan liked this guy. Even though he didn't exist — almost like some imaginary childhood friend. Stefan read a few news stories until he found out that running was becoming more popular and — as he was about to start — asked his “colleague” to write more about it before he left for work.

Stefan is one of a kind, at least he thinks so. In fact, he is an average consumer - he lives in the center, so in the morning he is awakened by the city, which enters his room through the window; after work he sometimes goes shopping in the supermarket, where certain products try to convince him that they are unique, which is why he increasingly chooses e-shops; sometimes he jumps out for a beer - he then returns home on a tram decorated with advertisements or on foot under guard Just look at the same billboards. Until he finally gets home, locks the doors and windows, ignores the TV, and what? And silence. After all, Stefan can only think of himself. All day long, everyone wanted something from him or wanted him to want something—and he claims to have seen everything and heard everything.

IDEACTO has designed a new emplo.com website

Creative eCommerce Agency IDEACTO can boast another realization for the fashion industry. This time, an online store was created for the clothing brand Si-Mi, characterized by unconventional clothes sewn from the highest quality fabrics.

At the beginning of June 2015, a new version of Congee.pl was launched — one of the largest suppliers of decorative items and party accessories. Creative eCommerce agency Ideacto is the author of the functional and graphic design of the store.

At the beginning of June 2015, a new educational online platform was launched for MACMILLAN POLSKA — part of the MACMILLAN Group, one of the largest publishing groups in the world. Creative eCommerce agency Ideacto was responsible for the functional, graphic design and implementation.