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Zaufanie, konwersja i aktywacja użytkownika mają ze sobą więcej wspólnego, niż mogłoby się wydawać.
Nobody likes to wait. And we wait every day — for something; for someone; in a queue that, as you know, moves slower than the queue next to it; for a website to load. If something, someone and our queue usually cannot be accelerated, the website can already be optimized. And where and where, but on the Internet we are just getting impatient!
In May in the tram, in the subway and in a sweater. Wherever we are, our smartphone is with us. Our friend, friend, love, confidant, who, like Sam from “The Lord of the Rings”, faithfully follows his Frodo, carrying his manatees. It combines our applications and our connection to the Internet, so that even in complete seclusion we are not helpless and left to our own devices. Unless there's no coverage. Then we are. But even then we can use the mobile application — admittedly probably without some of the functions, but nevertheless. Well, responsive website or app — that's the question!
Do you remember going to a supermarket in 2000? Shopping list written on a small note in your pocket, rolled up like a ticket in public transport or folded into an even square (depending on the mood). It had everything my family could tell us. The rest was in our hands - after all, no one will call a cell phone that is not there. In the other pocket, a wallet with cash and on the road, where the developing infrastructure did not allow to bypass the cherished American restaurant from under the yellow “M” sign. Finally, the supermarket. Such a large barrack dotted with colorful brands in those days was really something (in 2000 the first hundred supermarkets in Poland touched down). The legendary Frugo and the Lift drink reigned on the grocery shelves, and Dosia powder “entered all white.” Everything in one place, everything seemed cheaper than at Mrs. Krysa around the corner, everything smelled of modernity.
It has long been known that a person eats with his eyes. Therefore, an interesting experiment was once organized, in which a group of gluttonous people were presented with jelly beans of different colors. The daredevils tried them one by one and without fail judged what taste they had in their mouths. In the second round, the same colors of bears were left, but their flavors were changed - red ate apples, yellow tasted strawberries, and green invaded lemon. This time no one hit - the eyes ate, the taste buds ignored.
Generation Y has ushered the world into a new era — because of the Internet, because of the iPhone, because of Facebook. But not about them today, but about those who entered this world straight from diapers. About those who in their youth no longer jumped off the estate beater and marched home to the rhythm of “Gangsta's Paradise” to fire up a tin PC, but instead grew up together with technology and the Internet, like siblings who get along great together. Generation Z — people born after 95 — grew up with the development of websites and thanks to this suckling into the fast-paced internet, it is now a natural place for them.
The marching cats are playing. Forks and knives pounce on hungry melodies. Fingers tap on the top of an empty table. And all the rumbling bellies — they wait. Where's that pizza delivery guy? Anybody. As for Mr. Sandwich—where are the suppliers? The real ones... Eagles, falcons, heroes... Where's the food?
There are six people in the room. They're sitting at the table. Each of them has a hat of a different color on their head. In the center of the table lies a pen. Objectively, it is not distinguished by anything characteristic, oh, simple, ordinary object. However, each of these people sees him from a different perspective, because they look for qualities in him that they would like to find in him - a different way of thinking is marked by a different color of the hat. Therefore, if we wanted to sell this pen to all six people, we would have to show each of them the other advantages of this product.
At Ideacto we respect the time and money of our customers hence a common custom when receiving a request for a quote is a simple question: “What is the project budget?”. This saves time for both parties, because at the beginning we all know if there will be room for further conversation. So why is the answer to this question so difficult and problematic for the client?
Online stores do not have a limited space (unless they happen to be clogged with servers), but such an Arabic model works great in them. Man by nature lives in a herd. Our more plentifully hairy and slightly hunchier ancestors (well, let's just stick to it — hairy) lived together to survive. Now we live together to live our own way — because on social media everyone is with everyone and yet creates himself. Until he comes to make a decision - for example, to buy. Then he begins to wiggle like an anteater in an anthill, seeking advice, opinions and guidance. And this is the essence of social commerce — shopping in which we use social ties.
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Our many years of experience with e-commerce customers has shown that in many cases, store owners want to minimize the number of calls from customers in the first place. It turns out that for many users it is more convenient to call the phone number that is always visible in the header of the site, than to look for the information they need. In order to reduce the frequency of direct contact, we always focus on a clear presentation of information and the transparency of the store. Thanks to hundreds of audits carried out, we were able to observe what mistakes shop owners most often make and how customer satisfaction increases after the implementation of changes. If you want to achieve the same effect at low cost — we invite you to read!
Today is Tiro Day, so get ready for a big load. Check out useful statistics for website design and tips on how to create a product description. Find out how to build your brand identity and use what your potential users have to say. In addition to the main list, you will also find several ways to earn extra for graphic designers*.
Warm your hands, because you may want to scroll through texts about CRO and UX relationships and legitimacy by conducting a UX audit. In addition, tips on mobile application design, reflections on the privacy paradox that accompanies the acquisition of user data, and a few loose remarks about the organization of work of the UX designer. All this on the International Day of Left-Handed People.
Instead of a recipe for a delicious pie, we spotted a handful of tips on the web about designing credible, rationally organized and clear content, a reminder of a few principles of mobile design, and considerations about UX's relationship with AI. On the occasion of International Cheesecake Day, however, we did not forget about dessert.
Conversion Rate Optimization (CRO) undoubtedly requires knowledge of the implementation, operation and interpretation of the results of analytical tools. Only the largest e-commerce sites will be able to comprehensively implement the CRO process within their team (in-house). Most stores and online services will have to resort to external competencies.
The homepage is a place through which not much traffic passes in online stores - usually users are directed to a list or product card directly from a search engine or advertisement. However, if users decide to go to the homepage, they should not spend a lot of time on it, but only smoothly proceed to the selection of the product and the purchase.